Replacement, Returns & Cancellations Policy
|Category||Case||Time-frame from the date of invoice of the product||Remarks|
|Replacement||Damaged product||Free replacement within 7 days|
|Replacement||Deficient on arrival (DOA)||Free replacement within 7 days||Please see for more details –
|Cancel||Product not shipped by COMPUTER PLANET Store||Free cancellation if product is not shipped||In case of shipped orders, the returns policy will apply|
|Cancel||Customer no longer need the product||Cancellation cannot be done||Cancellation cannot be done|
|Returns||Wrong shipment by COMPUTER PLANET||Free replacement within 7 days|
|Returns||Incorrect order placed by customer||Product once sold cannot be returned||Product once sold cannot be returned|
|Returns||Customer needs an alternate product||Product once sold cannot be exchanged||Product once sold cannot be exchanged|
Delivery & Acceptance of goods
COMPUTER PLANET will initiate the dispatch of goods through delivery by our own in-house team, in original packing for PCs, Printers & Notebooks. However in case of select products where additional packaging is required to secure the product from transit damage, COMPUTER PLANET may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.
COMPUTER PLANET will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable. If such returned goods are to be redelivered without order cancellation, COMPUTER PLANET can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation charges of 5% of cost of goods will also be charged additionally.
DOA (Deficient On Arrival) Policy
A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the Manufacturer Service Center. The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:
The fault prevents the product from optimum performance
While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, cartridges, paper trays, USB receiver and original packaging are available for return.
There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
Attach a copy of sales slip inside the box with the following information: HP Report Number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.
In case you notice the package, contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact the COMPUTER PLANET and arrange for sending the equipment back to the designated location.
All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Store shall be covered by standard product warranty offered by the manufacturer. The products are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the HP authorized Service Center with the following details:
Details of the product owner, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.
If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.
It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.
COMPUTER PLANET will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone. You are requested to provide valid email address and telephone and/ or mobile number while registering. Please note that customers registered with DO Not Call list of the Telecom regulatory Authority of India will not be contacted by COMPUTER PLANET. COMPUTER PLANET may contact you telephonically or through emails to introduce new COMPUTER PLANET offerings and in case of you do not want COMPUTER PLANET to contact you, you are requested to actively opt out by selecting the appropriate option while registering yourselves on the website.
When you visit the Site or send e-mails to COMPUTER PLANET, you are communicating with COMPUTER PLANET electronically. We may respond to you by e-mail or by posting notices on the Site. You agree that all such notices, disclosures, and other communications that COMPUTER PLANET provides to you electronically satisfy any legal requirement that such communications be in writing.
Limitation of Liability
The liability, if any, of COMPUTER PLANET towards a user under this Agreement shall be limited to the amount payable by User to the COMPUTER PLANET. COMPUTER PLANET shall not be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise. This provision does not limit either party’s liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.
Personal, Non-Commercial & Non assignable Use
By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. User confirms that User’s right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User ID and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User ID and Password assigned to User by the Company.
User shall at all times fully indemnify and hold harmless COMPUTER PLANET, their officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of User’s breach of the Terms & Conditions and/or User’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User’s account, of any intellectual property and/or other right of any person and/or entity.
Governing Law and Jurisdiction
The transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Coimbatore.
COMPUTER PLANET shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein. Explanation: “Force Majeure Event” means any event due to any cause beyond the reasonable control of COMPUTER PLANET including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of COMPUTER PLANET hereto which prevents timely fulfillment of obligation of COMPUTER PLANET.
When do you get a refund for the cancelled order?
If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in between 9-21 working days for credit cards and 9-12 working days for debit card and net banking orders.